Hospital Authorisation for a c-section

If I had the option of not giving a star, I would!

I migrated back to Medshield after being on another medical aid for 5 months due to work. When I rejoined I disclosed all my medical history again and even informed them that I was pregnant and my pregnancy was covered by Bonitas.

In spite all of this I was informed that I would have a 3 months waiting period, which I felt was unfair considering that for close to a decade I'd been with Medshield, wasn't covered by them for 5 months, but went back again - but still had uninterrupted medical aid. I had a back and forth with their consultants who informed me that all my conditions would only be covered after the 3 months waiting period and that this is what their under writers had determined.

Now that my baby is due, they have switched up and declined my hospitalisation, saying that I haven't been with the scheme long enough. This is not what had been communicate to me by their consultants - who told me that my pregnancy and pre-existing conditions would be covered.

For months after rejoining I had to pay out of pocket for my chronic asthma and allergy medication and doctors visits, which I'd been told would be covered and I found out weren't. Even now they still have not approved my script for said medication and have been paying out of the daily benefits for it.

For Medshield to decline a c-section after a myomectomy is a clear disregard of their clients well being. To make matters worse via email I get a letter stating that my authorisation is pending, whilst on the app I get a letter stating that it has been declined.

Careless and disgusting conduct!