IM
Inathi M
1 reviews | Active since Mar 2024
13 Mar 2024, 12:31
HOSPITAL AUTHORISATION
This is honestly disappointing and draining, I submitted the PMA forms as per the request from you guys ref 120324Q3FVJX this was Monday. Yesterday I called , the agent told me that after the pma review my hospital authorisation was approved, he only wanted me to confirm the day of the admission since it had passed already. Of course I had to confirm a new date with my Dr. Today when I am calling to finalise everything I am told that my Dr has to give medical aid a call.
We have submitted a motivational letter way before the PMA form. And it’s draining that yesterday the authorisation was approved and today the is still a long process. Please get back to me.
Helpful (0)
Replies (2)0
Replies (2)Medshield's replyOfficial
14 Mar 2024, 08:52Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield's reply14 Mar 2024, 08:52
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield's replyOfficial
15 Mar 2024, 15:24Good day
Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email.
Yours sincerely
Medshield
Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email.
Yours sincerely
Medshield
Medshield's reply15 Mar 2024, 15:24
Official
Good day
Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email.
Yours sincerely
Medshield
Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email.
Yours sincerely
Medshield
