HOSPITAL ACCOUNT MESS UP

<p>MY GRAND MOTHER WAS RECENTLY IN HOSPITAL SHE NEEDED AN IRON DRIP WE WAITED ALMOST OVER 24 HOURS FOR APPROVAL. THEN THE HOSPITAL PROFESSIONALS CLAIMS WERE BE EMAILED VIA MEDSHILED AND WE HADE SHORT PAYMENT CLAIMS WITH CODES 514 AND DUPLICATE CLIAMS NEVER DID MEDSHIELD CONTACT US TO EXPLAIN WHAT WAS GOING ON. LASTLY WIHILE WAITING FOR THE IRON DRIP APPROVAL I CALLED THE HOSPITAL AUTHRIZATION DEPATMENT NUMEROUS TIMES I SPOKE TO AMONGST OTHER VIOLET WHO WAS SO *********** INFACT WHEN EVER YOU CALL THE THE CALL CENTRE YOU ARE HELPED BY A CONSULTANT WHO ANSWERS YOU WITH TRAINED STRUCTURED ANSWERS NEVER ATTEMPTING TO RESOLVE THE COMPLAINT THE KNOW NOTHING ABOUT WHATS GOING ON. THE PRICIPAL OFFICER OF MEDSHIELD WAS ALSO NOT AVAILABLE TO ANSWER WHEN I CALLED AND I LEFT A MASSAGE BUT NEVER GOT A RESPONSE. </p> <p>NOW I BET YOU THE WILL JUST TYPE A LOUSY APOLOGY IN RESPONSE AND CONTINUE WITH THERE TERRIBLE SERVICE. </p>