Horrible Standard of Service!

Query ***

I am very dissatisfied with how this injury of my son was handled.

I can understand that we are on a lower plan of your options, but nonetheless, I am still a member and I do pay my monthly contribution.

Firstly, I was unable to get my son to an ER when he was injured as the first ER that would even entertain the medical aid Medshield refused to help him.

If I drove the 30km to the hospital that would take him, I had to pay R 460 before they even looked at him.

Not only that, I tried to call the medshield number and was told that all your offices are closed and I had to call in the morning. Which is horrible! How on earth can a medical aid company close their offices at night?

Then, I had to go to Montana Hospital the next morning, 30km away from Centurion, to see a doctor that is on your plan options, which I had to pay cash for, because the doctor does not want to claim from Medshield due to lack of service. Which i didn't believe at the time, but was proven wrong.

I pay you every month on the 25th. I do not wait for the 1st, for the simple reason that I cannot take the chance that something happens to my son and there is no medical aid available. Yet, when I did need this help, it turned out to be a circus.

I do not accept that I have to wait 7 working days for my claim to be refunded. I am expected to pay in advance, I expect the same from you. I do not see myself continuing with Medshield if this is the standard of service I am receiving.