1 reviews | Active since Jul 2011
Horrible service - no feedback
I've been battling with Medshield since July to get PMB conditions sorted, approved and refunded. I was assigned a clinical risk specialist who is just ignoring my emails! I was promised a refund 2 weeks ago, but it seems he messed up my account, as the "refund" shows as if I owe Medshield, and not vice versa! Really *********** people, and they do not care about you as patient/customer! I've asked multiple times for a senior person to contact me, and this request is also ignored! I wonder whether your board and directors knows about the chaos there?
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours Sincerely
Medshield
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours Sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 26/10/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely,
Medshield
Good day
With reference to your Hello Peter Complaint received on the 26/10/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely,
Medshield
Good day
With reference to your Hello Peter Complaint received on the 26/10/2017.
Kindly note the scheme has received a formal complaint from the Council for medical schemes. feedback will be provided to the council upon completion of investigation .
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely,
Medshield
Good day
With reference to your Hello Peter Complaint received on the 26/10/2017.
Kindly note the scheme has received a formal complaint from the Council for medical schemes. feedback will be provided to the council upon completion of investigation .
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely,
Medshield