Horrible Medshield agent service from Nokuthula

250722Q6mk00 -Around 12:50,I called Medshield and an agent by the Name of Nokuthula answered. From the beginning of the call, you could sense the negative attitude in her voice, I gave her my ID number but she was also not attentive.she did not handle my query well and honestly her attitude was starting to make me irate.I have never been rude to agents over the phone and never want to be.so I requested to speak to another agent. Which with a nasty attitude of course, dismissed my request,without apologising,insists on carrying on the conversation.after i have made it clear that i dont want to deal with her anymore. She transfers me BACK to the IVR instead of another agent,inconveniencing me further.

I then went through to an agent by the name of Tianna who was a total opposite of my call with the prev agent. She was calm, welcoming and friendly.she understood my query very well and was patient with me,super patient. Thanks for your help Tianna and continue the great service. Apologies for incorporating your compliment alongside a complaint.

G.J