Horrible medical aid and poor service can’t be trusted

This is by far the most unreliable medical aid scheme. I’m so angry at this point. Trust them not to deliver!! December I went to casualty was accessed by medical professionals they claimed from my medical aid my Day to day benefit it wasn’t paid. Till this day. They will disappoint your shame I trust them on that one. I’m so hurt, yesterday I called them spoke to One mean rude agent his name is Sheldon pepping he was so unbothered and unprofessional on the call when I told him he was rude he didn’t even care to apologize he transferred me to his manager/ supervisor whom was not of great assistance we spend an hour on the phone she couldn’t answer my questions instead told me about her network cable is disconnected she’s struggling to see information on the system. My question to her was very simple. I asked her why they didn’t pay the Dr who assessed me at casualty on the 24th of December 2024, the closing statement by the 31 December 2024 was showing an outstanding balance of R1240 on my day to day benefits but the Dr was not paid why???? She couldn’t answer me !!!!!! I need this sorted asap !! I’m going to escalate this even further trust me.