HORRIBLE HORRIBLE SERVICE

I app**** for medical aid through hippo for effective 01/03 by completing a manual application, then was notified there was missing information and the application form I received from Hippo was outdated,

So I decided to do an online application myself for effective 01/03 and it was approved. Then after a few days my cover was cancelled without my consent. I called your call centre and was told the only way to reinstate was to do a new application which I did immediately after that call, I received nothing from you the to acknowledge that new application and it was never processed.

Again I thought ok let me apply again because the 1st of March came and nothing was debited from my account, I did onether online application this time effective 1 April and I still have not heard anything, I even called last week Monday the 6th and was told you have received my application and it would be processed within the week.

Today is the 13th and nothing has been done still, what is the problem ? Do I have to complete a thousand applications, keep calling and chasing after you as if you are the only medical aid in SA