PA
Portia A

1 reviews | Active since Feb 2017

29 Oct 2021, 13:11

Great options, excellent service!

I was with Medshield a few years ago and was lured away by Fedhealth with their misleading 'cheaper' options. That was a joke - an absolute waste of money plus incredible incompetence. I returned to Medshield, and have never looked back. Recently I had a few medical shocks, but Medshield has been by my side throughout. The consultants are professional, helpful and treat your requests with urgency. Pity I cannot remember the name of the last consultant i spoke to, coz I want her to know she's amazing- she escalated my complex query and I got a positive resolution within two days (in contrast, a simple queries I had at Fedhealth took weeks and multiple follow-ups from me, and with negative outcomes). I will never leave Medshield- you should be the SA medical aid industry's no 1 scheme. For people out there, go to www.rehealth.co.za to compare- you wont' find anything better!

0
Replies (1)
Medshield
Medshield's reply02 Nov 2021, 09:09
Official
Good day
  
 Thank you for your encouraging message.
  
 Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
  
 We appreciate you taking the time to comment and are glad that you are happy with the service you received.
  
Yours sincerely,
Medshield Medical Scheme