CP
Christine P

1 reviews | Active since Jul 2011

22 Dec 2023, 10:09

Good luck if you're stuck with Medshield and have cancer

From the moment I found a suspicious lump in my breast in October to this very moment, I am dealing with almost daily frustration with the medical aid. Despite the fact that I am registered on the Oncology programme, I am hit with rejection after rejection for claims for treatment, tests and prevention of the spread. It's a constant "this requires pre-approval" litany. Then why do you have an oncology programme? I do not have the time ****erally. Taking time with cancer = death) or the energy (I am SICK) to fill in a million forms. This used to be such a simple medical aid to deal with, now everything is red tape and lack of communication. The only reason I am sticking with them for another year is to force them to fork out for my treatments. I wouldn't wish that on another medical aid.

0
Replies (3)
CP
Christine P's update09 Jan 2024, 07:59
Reviewer Update
If anyone is interested, Medshield's private reply was "Medshield Medical Scheme has acknowledged your complaint and is currently investigating" with a promise to resolve in 5 working days. This has resulted in an email with a similar message from them every three days or so. So now I am just getting spammed with message alerts. Can't say I would call this issue resolved.
Medshield
Medshield's reply11 Jan 2024, 08:48
Official
Good day, 
 
 
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
Please be advised that we have been liaising with our oncology department feedback will be provided soon.
 
 
Yours sincerely,
 Medshield
CP
Christine P's update25 Jan 2024, 15:27
Reviewer Update
I have received nothing of the sort