Ganster ye medical

Good day, I joined Medshield through Hippo assisted by Siyabonga Mbambo from Hippo. Told him my budget and chronic condition aswell. Siyabonga confirmed with me that the condition is covered under the medical option he was recommending. That was end August 2025, then in September I made the decision to join. First deduction went off 1st October and the following week my son got a new script which I sent through to the chronic authorisation department and feedback was that this condition is not covered against the medical option I was on. That was a surprise for me as the I was sold something incorrect then. I made contact with Siyabonga from Hippo and he responded a week later and said he would look for an alternative option or medical aid. After more than a week of not receiving response from Siyabonga I decided to cancel the membership as I had made calls to Medshield explaining my situation but I was told there was nothing that could be done. The medical aid was happy to take my money but when there was a problem they weren’t happy to help with it. My problem in all of this is that Hippo is their middle man who helped secure a sale for them. But sold me an incorrect product no one’s taking accountability for that, there was no apology received. Also I when I asked for a refund of the premium that went off, that question was not entertained. I went to their offices logged a complaint and haven’t revived any feedback thus far.