SM
Sandra M
1 reviews | Active since Nov 2014
21 Feb 2019, 12:31
Fed up with this Medical aid
This is my second Hello Peter complaint regarding the same claim!!!! The first complaint was never responded by the scheme. I am so fed up
please see member: ********** 8457 Dental lab account reversed!!! there is an authorization plus funds for this claim to be paid from November 2018.
please tell me why you are paying for services rendered and then reversing the account .
Lab is wanting to hand me over due to all this ..
I want this to be paid and my account left alone!!! it is time to change medical aids
Query: 210219Q8D4P9
Helpful (0)
Replies (2)0
Replies (2)
Medshield's replyOfficial
21 Feb 2019, 13:19Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield's reply21 Feb 2019, 13:19
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield's replyOfficial
06 Mar 2019, 10:53Good day
With reference to your enquiry regarding: 210219Q8DMKH
Membership number: *** Kindly be advised that the below account has been released for payment on our next payment run.
Practice name Dimension Dental Laboratory ***, treatment date 27/11/2018, dependent Sandra, amount charged R 5,151.40 and amount to be paid R 5,151.40
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme. We trust you find the above in order.
Yours sincerely, Medshield
With reference to your enquiry regarding: 210219Q8DMKH
Membership number: *** Kindly be advised that the below account has been released for payment on our next payment run.
Practice name Dimension Dental Laboratory ***, treatment date 27/11/2018, dependent Sandra, amount charged R 5,151.40 and amount to be paid R 5,151.40
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme. We trust you find the above in order.
Yours sincerely, Medshield
Medshield's reply06 Mar 2019, 10:53
Official
Good day
With reference to your enquiry regarding: 210219Q8DMKH
Membership number: *** Kindly be advised that the below account has been released for payment on our next payment run.
Practice name Dimension Dental Laboratory ***, treatment date 27/11/2018, dependent Sandra, amount charged R 5,151.40 and amount to be paid R 5,151.40
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme. We trust you find the above in order.
Yours sincerely, Medshield
With reference to your enquiry regarding: 210219Q8DMKH
Membership number: *** Kindly be advised that the below account has been released for payment on our next payment run.
Practice name Dimension Dental Laboratory ***, treatment date 27/11/2018, dependent Sandra, amount charged R 5,151.40 and amount to be paid R 5,151.40
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme. We trust you find the above in order.
Yours sincerely, Medshield