Extremely poor service

I THINK IF THERE WERE AN OPTION FOR NO STARS I WOULD HAVE CHOSEN THAT

I am a service provider and has been struggling to get my patient's account paid for months now. I simply go through the same process every time. Holding on for hours with time that I simply don't have, wasting airtime. I am sick and tired going through this same process every time. Updates, new references, getting our own auth's promises for payments, nothing happens and so we continue. We give our level best to our patients. What are you going to do about this??