Extremely Poor Customer Service and Claim Handling Experience

I had one of the worst experiences with this medical scheme. I required a CT scan through Lake and Smit during a hospital visit, but the claim was rejected as "out of hospital." When I contacted their call center, I was asked for extensive information, some of which they could have easily retrieved themselves.

Despite providing all the requested details, I feel the process was unnecessarily burdensome, with little support from their side. Numerous follow-up emails have gone unanswered, leaving me to manage this issue alone.

This lack of responsiveness and poor customer service has been deeply frustrating. If you're considering this scheme, I urge you to think twice, as their customer experience has been far from satisfactory.