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terri-lee engelbrecht
1 reviews | Active since Apr 2022
10 Dec 2024, 11:10
Extremely disgusted in the service at medshield
I am extremely disgusted in the support I've been receiving from Medshield! I have constantly been calling requesting PMA documents for an emergency procedure that I need to have done. I am still awaiting this documentation. This is extremely unacceptable service from medshield! This is after I had to pay thousands of rands to have scans completed because they declined my request! I need immediate feedback! It is honestly pathetic that I need to go this route with the hope of being helped and that this medical aid thinks they can play God with someone's life!
Helpful (0)
Replies (4)0
Replies (4)
Medshield's replyOfficial
10 Dec 2024, 11:44 Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield's reply10 Dec 2024, 11:44
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
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terri-lee engelbrecht's updateReviewer Update
10 Dec 2024, 18:23Still no feedback or calls from Medshield!
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terri-lee engelbrecht's update10 Dec 2024, 18:23
Reviewer Update
Still no feedback or calls from Medshield!
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terri-lee engelbrecht's updateReviewer Update
12 Dec 2024, 10:23I am still waiting for response from 2 days ago, this is the enquiry number I got 101224QNW68N. I've had it with medshield messing with my health. I've been requesting hospital authorisation since Monday, its 3 days with zero response. Im in tremendous pain that is getting worse everyday and was advised by my specialist I need to have the procedure done ASAP! If I don't get a resolution today on this query reference I will be taking this further to the council of medical schemes as I cannot be in so much pain and be denied access to my health care do you guys first want me rushed in as an emergency case before I get assistance in this regard as it is not a pre existing condition!.I cannot wait any longer and need feedback NOW!
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terri-lee engelbrecht's update12 Dec 2024, 10:23
Reviewer Update
I am still waiting for response from 2 days ago, this is the enquiry number I got 101224QNW68N. I've had it with medshield messing with my health. I've been requesting hospital authorisation since Monday, its 3 days with zero response. Im in tremendous pain that is getting worse everyday and was advised by my specialist I need to have the procedure done ASAP! If I don't get a resolution today on this query reference I will be taking this further to the council of medical schemes as I cannot be in so much pain and be denied access to my health care do you guys first want me rushed in as an emergency case before I get assistance in this regard as it is not a pre existing condition!.I cannot wait any longer and need feedback NOW!
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terri-lee engelbrecht's updateReviewer Update
16 Dec 2024, 10:04A week later with intense pain, even to the point if bring rushed to the ER early hours of the morning with absolutely no feedback from Medshield. Medshield in all honesty you disgust me! I am stuck without getting the medical treatment I need because you refuse to do your job correctly!
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terri-lee engelbrecht's update16 Dec 2024, 10:04
Reviewer Update
A week later with intense pain, even to the point if bring rushed to the ER early hours of the morning with absolutely no feedback from Medshield. Medshield in all honesty you disgust me! I am stuck without getting the medical treatment I need because you refuse to do your job correctly!