Extreme disappointment in Medshield's support for newborn's accounts

We recently experienced the birth of a newborn baby. Authorisation for the delivery was requested and obtained prior to the event. We were requested to obtain another authorisation for the procedures that followed for the baby after the delivery. We have been busy for close to 2 months to finalise this authorisation liaising back and forth between Medshield and the Hospital. In the meanwhile limited, if any, doctors accounts have been settled as the authorisation is not finalised. Medshield's communication has been poor throughout this process, it is extremely disappointing, we are at a point where daily follow-ups are made to Medshield from our pocket. Excuses are being provided as reasons why the authorisation has not been finalised.

Extreme disappointment, our expectation of Medshield's capability is completely shattered. I am commencing with the process to move my medical aid account to another service provider.