SM
Sibonelo M

1 reviews | Active since Apr 2019

08 May 2026, 12:51

Done with disservice!

Yazi ngikhathele! I'm absolutely done with your lack of providing aid and quoting conditions before actually doing your homework.

If I don't get my refund by Monday, 11 May, I'll be at your head office. And best I won't leave without constructive and a thorough resolution.

Whoever Rehna Perumal is from Complaints just created more work for HelloPeter and should've checked with the rest of the emails I had copied in my email before the ******* response! Like I said on X, you people need to wake up and actuallu do the work before sending me surveys to rate service you never rendered, but were quick to close my ticket.

While you attend to this, email me your cancellation department's email address. This only reason I came back was coz my company chose you and contributes, but you are not worth the stress.

0
Replies (2)
Medshield
Medshield's reply08 May 2026, 15:01
Official
 Good day, 
  
  Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
  
  Kindly note that your concerns have been prioritised and feedback will be provided urgently. We apologize for the delay.
  
  Yours sincerely,
  Medshield 

Best regards,

Medshield
Medshield's reply12 May 2026, 11:01
Official
Good day    
 Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to your registered email address ***  We trust you find the above in order and sincerely do apologise for the delay. Yours sincerely,Medshield Medical Scheme

Best regards,