1 reviews | Active since Nov 2016
Dissapointed Customer Service
I am absolutely dissapointed with this medical aid.
At first my daughter was admitted to hospital but before she could be admitted she had to undergo a COVID 19 test, I had to pay for it cash and then claim from the medical aid. Now they insist on new documentation everytime I follow up on a claim. They state that communications was sent to me but I have not received any communication not even in my spam.
Then my specialised dental claim was deducted from my day to day savings leading to it being exhausted after it was motivated and approved as specialised before I went for the procedure.
I contacted the medical aid agian today to see if I can get any feedback and resolution with regards to my 2 queries the lady assisting me was so rude to me that I now have decided to change medical aid.
So-so dissapointed, have been paying my monthly fees on time but when I need assistance I just get rude people :-(
With reference to your enquiry
Kindly note, the account from Mauff A C & Partners has been processed and will be refunded into your account on the next payment run .
As discussed telephonically the one from the dentist Dr Du Plessis J S has already been paid from basic dentistry and specialized dentistry which is subject to the day to day benefit.
We trust you find the above in order
Yours sincerely Medshield
With reference to your enquiry
Kindly note, the account from Mauff A C & Partners has been processed and will be refunded into your account on the next payment run .
As discussed telephonically the one from the dentist Dr Du Plessis J S has already been paid from basic dentistry and specialized dentistry which is subject to the day to day benefit.
We trust you find the above in order
Yours sincerely Medshield