DISHONEST AND UNRELIABLE MEDICAL SCHEME-THEY'VE RUINED MY PREGNANCY EXPERIENCE .STRESSED OUT OF MY MIND

If I could give a zero star,I would. I submitted the below complaint ref 080125QPTMX7 and Medshield never bothered to respond. I had to call to find out what's happening . I spoke to Nqobile from customer service who referred me to her supervisor who called me back and assured me that the complaint will be resolved. Subsequently I received a call from a lady who said she was a network manager, can't recall her name however she promised me written confirmation I never received .Today I called to get authorization for the birth and to my shock it's still not resolved as promised. The lady assured me that the birth will be covered with no co payments.

"I was previously on MediPhila - discovered that i was pregnant and there was no hospital nearby to accommodate me on the MediPhila plan. I subsequently made an appointment with your broker as per screenshot below to discuss an option change that will allow me to give birth at Life Wilgers, during the consultation it was checked and recommended that I move to Medivalue Compact as Wilgers is on the network. I also did numerous searches on my own as well to ascertain that it was (screenshots attached with date stamps) the last search for confirmation I did was on 13 December where it reflected that Life Wilgers is on the MediValue compact network.

To my suprise,this morning when I chatted to Sheldon one of your agents- he said it is not on the network. Please note that the reason I opted for paying higher contributions and moving to the new plan was because of the impression that I got that I will be covered for birth at Life Wilgers as the other hospitals are far from my residence.

I would appreciate a resolution to this conundrum because I am due to give birth in May."