Disgusting service

called on the 16th of October to verify if my GP visits were finished. Spoke to Nqobile, who did Advise that GP visits were indeed up but anytime I wish to go see a Doctor, I should call in and get an Authorization number. I then Advised the agent I would like to Take my son in for a Doctor’s visit. She asked for the Dr’s practise number –I searched for it and could not find it.. I told her that there is an invoice from the previous consultation that should give his practice number, we referred to my previous consultation for the Practise number & asked which defendant it is that I am taking to the Dr As a client--I was under the impression that all is well n done as an authorization code was given..

The consultation has been declined more than twice whereas all the information was given the day before the consultation... Do you want to benefit from our funds and we can't enjoy the benefits of our own hard earned money... ***

A telephonic complaint was lodged last week Tuesday 171219QT0LR4 – consultant Junior. Follow up call was made Lee – 191219QT5F9X. Til to date, no feedback on the matter. I missed 1 call today and expected feedback on email, nothing... Disgusting customer service... I have been with Bonita, discovery and even momentum but never got this kind of ****ty service