Disappointing Client Service from Medshield

I have never had such bad client service in my life. Wish I could rate ZERO stars! Medshield made a mistake by paying from my savings for a benefit I have. Because of this I cannot get my medicine as they have taken all of my savings. I have emailed and phoned for more than a month, but still the problem has not been resolved. The only reply I get is that it's a technical issue and I will be contacted once it has been resolved (the same email every time). Eventually I got a call from Kenan from Medshield and was told he would phone me back the same day to give me a date as to when I will receive the money back into my savings - I am still waiting. Each time I phone and ask to speak to him. I am told he is either out or busy on the phone but will call me back - again, still waiting for the call. I have received so many Reference Numbers that I don't even know which one to give when phoning. Mistakes happen, I fully understand that, but then rectify the problem and keep the client informed. CLIENT SERVICE! CLIENT SERVICE! I will definitely not recommend anyone to take out their medical aid with Medshield. I will definitely not be renewing my membership with them in 2023.