Disappointed

I app**** for a medical aid scheme but the agent at optivest did not explain to me properly. So I need to change my join date again because of commitments I can only start paying my medical aid at the end of January. I called medshield on Friday and the lady said I would need to reverse my payment at the bank. Today I get a call from a rude lady telling me I can’t change my join fee twice. Well I thought my debit order will be on the 31st it’s not my fault that the agent failed to explain to me. The lady basically told me to cancel my medical aid then because I can’t change my date