delay payment of legit claims

I have been calling Medshield everyday - Monday to Friday for my claims dated July 2018 when I was hospitalised, up to this day nothing . It has come to a point were the drs has now handed me for debt collection - Now the collectors are calling me everyday, I am also considering to contact CMS because I cannot be harassed everyday for claims that are supposed to be paid. This is actually sad because I also work for a medical aid.

Below is the email sent to Medshield without any resolution:

Hi

It is with such disappointment, stress and anger.

It is very sad that I have to call Medshield literally every day to beg and beg for my claims to be paid , the authorisation is approved all that is needed is for the claims to be reversed and linked to the correct Auth that’s all. Claims from July and the most frustrating thing is that every day I call, I am told that it is escalated to the Team leader and I am getting calls from the credit institutions because some of the providers has handed me in. I am being harassed with threating calls and emails.

Medshield has really failed me because now I am being treated like I am not paying my contributions monthly. NOCs are being opened and closed without being actioned.

Please advised who should I beg for my claims to be paid. Regards