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erin S
1 reviews | Active since Mar 2022
24 Mar 2022, 18:22
Declining authorisation
Horrible customer service. I've been trying to get hospital authorisation and it's been declined, even after sending all the required information. The letter states no solid reason as to why authorisation was declined. I've tried emailing and calling to no avail. Pathetic
Helpful (0)
Replies (3)0
Replies (3)
Medshield's replyOfficial
25 Mar 2022, 08:42Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's reply25 Mar 2022, 08:42
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's replyOfficial
30 Mar 2022, 14:46Good day, Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: *** Yours sincerely, Medshield
Best regards,
Medshield's reply30 Mar 2022, 14:46
Official
Good day, Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email: *** Yours sincerely, Medshield
Best regards,
eS
erin S's updateReviewer Update
19 Apr 2022, 10:36Good day please let me know when premiums will be paid back? You collected after terminating my medical aid. Also the dates on the termination letter are wrong. Please can I have this fixed.
eS
erin S's update19 Apr 2022, 10:36
Reviewer Update
Good day please let me know when premiums will be paid back? You collected after terminating my medical aid. Also the dates on the termination letter are wrong. Please can I have this fixed.