DECLINED AUTHORISATION

I WAS DIAGNOSED WITH SPINAL STENOSIS ON 30.08.2023, I HAD A PROCEDURE DONE IN HOSPITAL TO ASSIST WITH THE PAID AND NUMBNESS IN MY LEGS, BUT IT DID NOT WORK. THE NEUROLOGIST CONTACTED MEDSHIELD FOR PRE AUTHORISATION FOR ME TO HAVE A OPERATION ON MY BACK WHICH THEY DECLINED AS MY OPTION DOES NOT COVER BACK OPERATIONS. I WAS TOLD TO WRITE A MOTIVATIONAL LETTER TO THE MEDICAL AID WHICH I DONE BUT THEY STILL DECLINED MY OPERATION, THEY EVEN DECLINED THE DR. MOTIVATIONAL LETTER. I WAS THEN ADVISED THAT I NEED TO MOVE TO A HIGHER OPTION IN ORDER TO GET THE OPERATION DONE, TO DATE I STILL HAVE NO FEEDBACK FROM MEDSHIELD, ONE CONSULTANT TELLS ME I CAN ONLY CHANGE MY OPTION ON THE 1ST OF JAN 2024 THE OTHER ONE SAYS I CAN DO IT ON THE 1ST OF NOVEMEBER 2023 AND THEN I WILL BE ABLE TO HAVE MY OP ON THE 1ST OF DECEMBER 2023. MY OP IS SCHEDULED FOR THE 30TH OF NOVEMBER 2023, WITHOUT HAVING THIS OP I CAN LOSE ALL FEELING IN MY LEGS AND END UP PARALISED. MEDSHIELD HAS DISSAPONTED ME AND I TRULY HOPE THAT THEIR MANAGMENT COULD CONSIDER ALTERNATIVES FOR MEDICAL EMERGENCIES