Customer Service is **********!

I wish I saw the reviews first before I signed up to this medical aid. They have the potential to be good, but the customer service is absolute *******. I spent over R100 airtime on calls with them and when the call drops, they don't get back to you at all! When I queried this, they say they don't have the facility to make outbound calls - what nonsense is this?? Have you guys never heard of email? You will just let the client go and not follow up or solve the query? I can't wait to switch to another medical aid. Waiting ages for somethintg to be resolved just isn't worth it.