Contradiction of Policy

I have had a number of calls upon my new registration and application for medical aid with Medshield. I specifically asked about specialized dentistry for my son with the broker and they said it was covered. I asked if there was any mandatory waiting periods and advised that there could possibly be, but depends on the underwriter. I asked them to share the feedback, nothing was sent through. I completed the documentation and listed that my son is currently under specialised dentistry treatment. What Happens I get a mail from the scheme stating they excluding the specialised dentistry for 12 months. So what is the point of joining and being honest if i have a requirement for it and then it gets excluded. Its a waste of time then to apply for the medical aid considering i will have to fork out R40 000 for the medical aid, yet i am paying almost R10 000 per month for the medical aid. I might as well not have it and pay cash for it. I am saving money and none of the nonsense. What infuriates me is i was told there is no late joiner penalty fees as I have had medical aid for the last 18 years, and guess what, I got a late joiner fee because according to the scheme i have not been apart of a medical aid for 1-4 years which is factually incorrect upon my application.