Consultant provide false information regarding benefits available.

My dentist advised that I need a root canal on one of my teeth. No being sure of my benefits available I contacted the call center. The call was made on the 29th of July at 15:18 for you reference and to go and listen to the call. The consultant advised me that a root canal will be covered under specialized dentistry and needs authorisation. She then further advised me that I needed to send a quotation and motivational letter from my dentist. I was so relieved that this will be covered as I'm suffering with pain. I followed her instructions and then received feedback on the same day that this procedure won't be covered under specialized dentistry and only forms part of our annual dentistry allowance of R1500. I'm very dissapointed in the uninformed consultant providing me with false information regarding my benefits. I do understand that it won't be covered as it's not part of my option's benefits but this consultant gave me false hope.