FB
FARHAAN B

1 reviews | Active since Jul 2016

10 Feb 2019, 22:57

COMPLICATION FOR MEMBER TO SORT OUT

MEDICATION IS ON THE FORMULARY AND IS A BASIC LINE OF TREATMENT YET THEY REJECT IS WITH A CO PAYMENT STATING OUT OF FOUMULARY MEDICATION...

YOU PAY SUCH HIGH FEES FOR ****

MEDICATION 100 MG SETRILINE

PLEASE ENLIGHTEN ME ON WHAT THE STORY IS AS USUAL

THANK YOU

0
Replies (2)
Medshield
Medshield's reply11 Feb 2019, 06:59
Official
Good day,
 Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.  Yours sincerely, Medshield 
Medshield
Medshield's reply12 Feb 2019, 12:13
Official
Good day,
  Upon the investigation we can advise as follow , Mediplus option chronic medication is on restrictive formulary list.Medication in querying ( Dyna Sertraline ) is out of formulary hence it was processed with co-payment.
Please note that you can accesses medication formulary list on Medscheme website for more clarity .

We trust you find the above in order.
Yours sincerely, Medshield