Complaint Resolved
This is a follow up review in regards to a compliant I submitted to Medshield and Hippo. I was contacted by a Complaints Officer from Medshield today. She apologized for what happened, on behalf of Hippo (Hippo has not called me in regards to my complaint). My compliant was escalated and has been resolved. Thank you Medshield.
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Medshield's replyOfficial
30 Apr 2020, 14:50Good day
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and are glad that you are happy with the service you received.
Yours sincerely,
Medshield Medical Scheme
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and are glad that you are happy with the service you received.
Yours sincerely,
Medshield Medical Scheme
Medshield's reply30 Apr 2020, 14:50
Official
Good day
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and are glad that you are happy with the service you received.
Yours sincerely,
Medshield Medical Scheme
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and are glad that you are happy with the service you received.
Yours sincerely,
Medshield Medical Scheme