RH
Ronel H

1 reviews | Active since Jul 2011

20 Dec 2017, 07:31

Claims still not paid...... no contact from CEO

There is something extremely wrong at this place..... Due to IT problems - thats been going on for more than a month - they cannot settle claims - sounds like an awfully convenient excuse to me!!! Just funny how the IT problem did not affect their ability to collect my premiums on time every time! I've requested more than once for the CEO to contact me, but nothing! Hiding away it seems? This is not medical AID - its a Medical nightmare! I am so greatfull that I moved medical aid's - best thing i couldve done for myself. Please settle my claims so that I never have to deal with you again!

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Replies (2)
Medshield
Medshield's reply20 Dec 2017, 07:48
Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield
Medshield's reply20 Dec 2017, 14:25
Official

Good day

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email ***

Yours sincerely

Medshield