Chronic waiting time and process is unacceptable

Hi<br> <br> My 6 year old has had childhood asthma for years. She was on chronic Meds for 2015 and still requires this. <br> <br> The chronic cover lapsed when we did not pick up monthly Meds due to an assessment phase. It turns out she needs Meds still and a new application was done in DECEMBER 2015.<br> <br> It's now February and I have submitted numerous times. The last being the 9th February. I am now being told by ***le on ref no 180216QMGKHK that the monteair is being assessed which is normally a 48 hour turnaround (from 9 Feb). <br> <br> I am at the point yet again, since December, where my child needs Meds but none is authorised and since only 1 is being assessed still I cannot get any on the approved list!! I am also paying out of my pocket all these months. <br> <br> Please. This is now completely unacceptable. <br> <br> It is not fair that I need to slander the brand in this manner for you do your jobs.