Chronic medication blocked including ARV's

I’m writing this complaint with deep sadness and tears I called PHARMACY DIRECT, HALLO, MEDSHIELD AND MEDISCOR I was sent from pillar to post no help until I runout of airtime.. I'm HIV, Bipolar, BP and anxiety as I write this complain I don't have medication. A script was sent Pharmacy direct and according to Mediscor they sent and authorization number to Pharmacy direct. It was brought to my attention that Bipolar medication Epitec/Dyna Lamotrigine of which I have been taking since I joined Medshield 01/01/2016 it’s not authorized if goes off from day to day. And I'm owing PHARMACY DIRECT R400 and something do to benefits depleted. However the very PHARMACY DIRECT sent me Dopaquel, they also claim for Dyna Lamotrigine on the same day 09/04/2024 however only one medication was received i.e Dopaquel how the HELL do you send antipsychotic without antileptic?? I advised the Budep XR needs co-payment and I told them its fine they can leave it sadly they keep on claiming for it, yesterday 06/05/2024 I got an alert that they tried to claim it and Dopaquel and Lamotrigine/Epitec was not claimed. I also pick up that my psychotherapy with Dr Pillay(Psychiatrist) and Medicane(Psychologist) went off from my day to day. Why am I on chronic but Benefits still goes off day to day. I did my HIV blood test that we take every 6 months and they also went off from my day to day .

Another script was sent 2 weeks ago for ERESTZ Antiretroviral, BP, Yasmin plus currently have no medication and it doesn’t look like I’m going to medication anytime soon yet Medshield got their premiums on the 25/04/2024. TODAY ITS DAY 14 WITHOUT ARVS The below listed medication went off successfully 18/02/2024 all of a sudden is no longer authorized. Its so unfortunate that I don’t have money I would have gone to clicks and pay that co-payment and get my meds *** - ERESTZ *** - PENDINE *** - DYNA-LAMOTRIGINE *** - DOPAQUEL *** - DOPAQUEL *** - ACTIVOVITE SUPREME PRO4 *** - CLONAM *** - YASMIN PLUS