Chronic medication

I'm the main member of Medshield..membership no.. ********** 9701..woption medivalue.i have my elderly parents on my medical aid. I've been having endless problems with their chronic meds..paying a 40% surcharge ..I've since decided to get their meds from a pharmacy closer to them..as they do not live with me. I've checked de internet for pharmacies that are on their recommended list..so they dont pay the surcharge.Ive driven to Umkomaas ..given the script to a pharmacy close to them..only to be told..a few days later..that that pharmacy is not on their list ..much to de surprise of de pharmacist..who said that he also..was not informed by Medshield. I've called Medshield..spoken to Amazwe..ref no 110619QGPZ18..to get a name of a chemist that's close to my parents..and approved by Medshield..she was unable to give me a name. I find it difficult to understand how..Medshield..is making life so difficult for their members..cant they at least update their website..with correct information?? Very disappointing indeed..and in de meantime..I had to pay to get their chronic medication..despite paying monthly to Medshield.