Chronic Medication

<p>I called the call center to request what day my dad's chronic medication would be ready for collection as he is travelling tomorrow overseas and I am travelling next week and I could collect and take it for him.</p> <p>Both call center agents said that on the 24/7 and 25/7 there was a claim for the chronic medication ... I went on the 24/7 to ask if they were available to collect and they said no, on the 25/7 my mom went to the greenstone branch to request if she could get his chronic medication. When I spoke to the agents they informed me that I will have to call both pharmacies to reverse it, i called them and both pharmacys said that they had reversed it... when i called back i was told that its not reflecting on medshield side therefore i must sort it out myself!!!!!!!!!!!!!!!!!!!!! Customer service is not asking your members to do your job for you. .... I am aware that i needed to send his ticket nut now they request the doctor script as well.... The amount of money my parents pay for their medical aid and this is the service they get.</p>