SD
Shirley D
1 reviews | Active since Mar 2020
21 Feb 2025, 10:04
Careless Medical Aid
Yesterday i went to see a specialist who then later wanted to admit me. I took Medshield in November last year and i was given 3 months waiting periods. Medshield refused to release the authorization yesterday because i am less than a year with their medical aid. They further said they will do an investigation which takes 3-5 working days. I have an emergency but still have to wait 3-5 days.
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Replies (2)0
Replies (2)
Medshield's replyOfficial
21 Feb 2025, 10:30Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield's reply21 Feb 2025, 10:30
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
SD
Shirley D's updateReviewer Update
27 Feb 2025, 14:52Please be advised that i have been calling Medshield nonstop. Calling your authorization department and was advised to contact Client services. Client services (Sekwanele) denying receiving doctors pma's and asking me to go back to authorization again. I had to call authorization and authorization confirming receiving and attaching the documents. Shoo, I am a patient here needing assistance and your client services saying it my duty to make sure everything has been received. Even though it was attached her saying it was never received. MSD***0. Please look into my authorization. Have a bit of care.
SD
Shirley D's update27 Feb 2025, 14:52
Reviewer Update
Please be advised that i have been calling Medshield nonstop. Calling your authorization department and was advised to contact Client services. Client services (Sekwanele) denying receiving doctors pma's and asking me to go back to authorization again. I had to call authorization and authorization confirming receiving and attaching the documents. Shoo, I am a patient here needing assistance and your client services saying it my duty to make sure everything has been received. Even though it was attached her saying it was never received. MSD***0. Please look into my authorization. Have a bit of care.