Can't phone for hospital authorization three times per day!!!

Good day. My little boy needs to go for a procedure on Thursday, the 4th of April. I've been phoning for hospital authorization since Wednesday, the 27th of March. I phone up to 3 times per day. Every time the agent tells me the authorization just needs to be overwritten but I will receive it before the end of the day. Well the end of the day came and gone for 3 days long. I cannot phone 3 times per day and nothing happens. So this morning I will try once again. There are things we have to organise and have ready before this procedure so this authorization is really important. It's the first time I have trouble with hospital authorization, they usually give it to me over the phone and I receive an e-mail shortly thereafter??? Our membership number is ********** 7890. Writing to hellopeter was now my last resort to receive assistance.