Cannot use availbe Day-to-Day benefits. Keep getting told my benefits have been used up – code 514.

Good day

I am just following up on a query (Query number is: 020319Q8W1RD) – My Fiancé and me are on the MediValue package. Membership Number: ********** 3115

My current day-today balance is at R4 935, 59 – However whenever I or my fiancé try to get any medication we get told we cannot claim through medical aid as my benefits have been used up – code 514.

Please do get back to me on this issue as I would rather move to a medical aid that allows me to use my day-to-day benefits, that is why it is there, to be used. But cannot as I have to keep paying out of pocket for medication.

Thank You ? Look forward to hearing back from you!