1 reviews | Active since Jul 2011
cannot even open attachments - pure incompetance
<p>a claim was sent 3 weeks ago, the invoice attached as a scanned image, as well a picture on the body of the email - both VERY CLEAR ATTACHMENTS. ONLY AFTER I STARTED SENDING THREATENING EMAILS DID SOMEONE BOTHER TO REPLY, TELLING ME THE IMAGE IS UNCLEAR - DID YOU EVEN SEE I SENT YOU 2 ATTACHMENTS???? IF THIS CLAIM IS NOT SETTLED AND PAID BY THE END OF THE WEEK I WILL REVERSE MY DEBIT ORDER AND INTEREST ON THAT TILL YOU SORT THIS OUT! YOU CAN JUST NEVER EVER GET THIS RIGHT CAN YOU? WHERE DO YOU FIND THE PEOPLE YOU EMPLOY? </p>
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
The claims in question has been processed and will be funded in accordance to Scheme rules and protocols within the Scheme’s next payment run.
A detailed e-mail has been send to your registered e-mail address with the Scheme: ***
Kindly note, corrective action has been taken with the relevant agents involved as this is unacceptable treatment to you as our member.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Karin Binstead
Best regards,
Good day
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
The claims in question has been processed and will be funded in accordance to Scheme rules and protocols within the Scheme’s next payment run.
A detailed e-mail has been send to your registered e-mail address with the Scheme: ***
Kindly note, corrective action has been taken with the relevant agents involved as this is unacceptable treatment to you as our member.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Karin Binstead
Best regards,