1 reviews | Active since Jul 2012
Cancellation of membership
I'm very unhappy with the service provided by medshield. As I requested to have my membership cancelled as of 31 december 2017, i was told it was too late, i've been tring to get hold of the customer service from the end of November with no luck. I finally got hold of customer service today the 13 december 2017, but was told I can only cancel at the end of January 2017. Which doesnt help me one bit. I have school fees to pay and many other expenses, What happens if the debit order is rejected who pays for the charges. Can any person at medshield help. Regards Faiyaz
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
With reference with your complaint.
I can confirm that a representative of the scheme as mentioned above has been in contact with yourself and advised that your membership termination request has been actioned correctly in accordance to scheme rules and protocols. The scheme is registered with the council of medical schemes and is subject to regulatory oversight by them.
Any member may resign from the scheme on giving one month’s written notice.
In a case where the written notice is received within the first seven days of a month the termination date will be the last calendar day of the month in which the notice was received.
In a case where the written notice is received after the first seven days of the month, the effective termination date will be the last calendar day of the following month.
We trust you find the above in order.
Yours sincerely,
Karin Binstead
Medshield Medical Scheme
Good day,
With reference with your complaint.
I can confirm that a representative of the scheme as mentioned above has been in contact with yourself and advised that your membership termination request has been actioned correctly in accordance to scheme rules and protocols. The scheme is registered with the council of medical schemes and is subject to regulatory oversight by them.
Any member may resign from the scheme on giving one month’s written notice.
In a case where the written notice is received within the first seven days of a month the termination date will be the last calendar day of the month in which the notice was received.
In a case where the written notice is received after the first seven days of the month, the effective termination date will be the last calendar day of the following month.
We trust you find the above in order.
Yours sincerely,
Karin Binstead
Medshield Medical Scheme