BIGGEST ****MERS & ****S

On 01/01/2025 I fell gravely ill and had to be rushed to hospital by ambulance. As a Mediphila member, the first responders started phoning hospitals to see who accept my medical aid. No hospitals nearby (Benoni) accepted my plan. My nephew then tried phoning Medshield but as it was a public holiday the call centres were closed. We then tried getting an approved hospital list from the app – which routed it to the website that had no list available for 2025. Finaly, the first responders got a hospital who accepted Mediphila, LenMed in Thembisa. After being admitted to ICU, the Medshiled was notified ,when they finally open again, of my situation and they confirmed with the doctor that all is fine. Imagine my surprise to get a bill now from hospital whereby Medshield claims that Lenmed was not approved hospital – this after even the doctor spoke to them and several calls to their call centre. So, here is what you need to do: Pay the hospital, ensure that your lists are updated at all times, listen to the call whereby you call centre confirmed all was ok and stop treating people like ****!! I though you were in the business of saving lives – clearly you are just doing it for business