Bad stressful service

I regret the day I joined this medical aid, if only I could see in the future to know I would have received a diagnosis of cancer I would never have left Discovery Health. I'm not getting any assistance I raised complaints no one has the decency to call me back, instead I'm having to call them almost every day and no one can give me a straight answer instead I'm having to call back to my doctor the agents are rude and lack empathy on the calls. I called the doctors office and even the secretary can confirm she was advised nothing else is needed however they don't proceed, she could even tell me of the agents lack of customer service and it's like they don't save notes as you having to explain every time. I'm left in distress as I'm having to worry. I would not recommend anyone to join on social media you just see the good because they hide the bad reviews.