Bad service-Taking long to cancel my membership

Item: Medshield
Rating: 1
Author: Rodney C

My cover was supposed to start 01 May 2019. Due to bad service received I cancelled my membership even before the cover starts.

The broker submitted the request on 05 April 2019 already and I sent through my termination letter on 11 April 2019.

I STILL HAVEN'T HEARD ANYTHING BACK FROM MEDSHIELD!!!!

How is it possible that they take so long just to cancel membership. And in this case it's membership cover that hasn't even started yet!

Please process immediately. I won't be liable to pay any premium at the end of the month because cover haven't started yet and the broker and my termination requests were sent through timeously. I'M NOT GOING TO PAY FOR SOMETHING I'M NOT GOING TO USE AND SHOULD HAVE BEEN CANCELLED BY NOW ALREADY.

Helpful (0)

Replies (2)

Medshield's replyOfficial

16 Apr 2019, 11:16

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided urgently.

Yours sincerely,

Medshield

Medshield's reply16 Apr 2019, 11:16

Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided urgently.

Yours sincerely,

Medshield

Medshield's replyOfficial

18 Apr 2019, 14:29

Good day,

With reference to your enquiry regarding: 160419QD3623

As discussed telephonically , please be advised that your membership has been terminated as a non-starter as requested .

Yours sincerely,

Medshield

Medshield's reply18 Apr 2019, 14:29

Official

Good day,

With reference to your enquiry regarding: 160419QD3623

As discussed telephonically , please be advised that your membership has been terminated as a non-starter as requested .

Yours sincerely,

Medshield