Bad Service Level

I have had the worst level of service from Medshield Medical Scheme. We have been trying since the beginning of 2021 to get authorization for my husbands PMB. He has two doctors, one is a Psychiatrist and the other a Psychologist. After 6 months or so we eventually get the authorization for the Psychiatrist and till now nothing for the Psychologist so when he went to see his Psychologist the medical aid paid them from my Day to Day Benefits for the two appointments adding up to just over R2000.00. I have been fighting non-stop with them to rectify the mistake and eventually beginning of this month they advised that they are going to rectify the mistake and pay the Psychologist from the PMB but till now still no authorization for the Psychologist to make a new appointment for my husband. They keep giving me reference numbers for queries but no team leader or supervisor has bothered to contact me. It seems as though the PMB department for Medshield could not be bothered with a persons Mental Well-being. Last year we had no issues with the PMB but this year the service level has been a disgrace and I would not recommend anyone I know to join this medical aid.