MT
Mr T

1 reviews | Active since Sept 2023

14 Jan 2025, 08:39

Bad service in the first degree

Yesterday..13/01/2024, I requested a tax certificate from this medical aid, and was promised I should have it by the end of yesterday…. Just did not hapoen. Not sure why there are such incompetencies around. The first tax certificate was faulty and they had to re-issue a rectified one. Perhaps get them to the CMS, for an investigation of some sorts. How do you issue a faulty tax certificate in the first place anyways. Your systems need updating. ?

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Replies (1)
Medshield
Medshield's reply14 Jan 2025, 09:37
Official
Good day, 
 
 Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
 Kindly note that your concerns have been prioritised and feedback will be provided urgently.
 
 Yours sincerely,
 Medshield