Bad service from medshield

My yearly benefits are already finished (it is a pittance) but before going to an opthalmologist on the 19th of may i looked at my benefits remaining and saw that I had an opthalmologist visit left for a certain code. medshield paid nothing which i expected except for the code 0190 which clearly shows on my benefits as availble. Phone the consultant said Ive used up all my specialist visits. Then why I ask you is that still showing as 1 availble, if everything comes out of day to day dont catogorize the various options and confuse people. There is always something wrong. With my recent hospitalization they said I had a copayment of 5213. After paying 3000 I found out I should not have had a copayment. The consultants at medshield are generally *********** and badly traained. Its useless writing a complaint to them because they take about 3 months to answer by which time youve forgotten what you com[plained about. I only wish I could change to Discovery but they also are full of it.