BAD SERVICE - DEBIT ORDER NOT CHANGED AS ASKED

On the 15th March 2024 I requested that the banking details for my medical aid debit order must be changed as I closed the one business account. I was assisted by Kedibone Rabothata.

All documentation requested, was forwarded to her on the 15th. This morning, I received an e mail stating that my medical aid is suspended because the debit order did not go through as the account was closed. This was the reason why I have e mailed all the needed information to Kedibone on the 15th so that the debit order details can be changed in time to prevent this from happening. I have e mailed her several times this morning. She reads my e mails but doesn’t respond to my queries to confirm if the details were updated and changed now!!! Can someone competent please assist with my query? Seems like some staff members only receive monthly salaries for doing nothing that’s asked.