Bad service and refusal to help.
<p>Tried putting my son as an independent on my medical aid phoned several times I don't have a phone contract used up all my airtime after listening to all the options explained I don't have airtime asked if they could phone me back. They said they can't told me to hold on they will transfer me left a message on an answering machine nobody came back to me. Finally got hold of a broker at Medshiekd Ilana she was very helpful I don't have access to a computer or fax the only way she could help if I sign a form giving her consent we don't all have the latest technology hoping someone could help me get my son on my medical aid. The dismal service I've received it cost more on airtime money I can't afford to loose been a member for 14 years. Never experienced such bad service tried in the beginning of the year and I'm still trying. </p>
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Thank you Medshield has come back to me
I've heard nothing they did say they would
Get a consultant to contact me it's really
Sad when all I want to do is put my son on my medical aid
I've tried to upgrade my medical been trying since
The beginning of the year and to put my son on
The dismal service I've received after being with them for so long.
Kind regards
Sharlene Thoma
Thank you Medshield has come back to me
I've heard nothing they did say they would
Get a consultant to contact me it's really
Sad when all I want to do is put my son on my medical aid
I've tried to upgrade my medical been trying since
The beginning of the year and to put my son on
The dismal service I've received after being with them for so long.
Kind regards
Sharlene Thoma
Good day Sharlene
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
This is to confirm that Medshield’s representative has been in contact with yourself and confirmed an appointment to address your concerns.
We trust that you find the above in order.
Yours sincerely
Medshield
Good day Sharlene
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
This is to confirm that Medshield’s representative has been in contact with yourself and confirmed an appointment to address your concerns.
We trust that you find the above in order.
Yours sincerely
Medshield