Bad service and No TCF

I am writing a complaint in regards to the battle that I had following authorisation for severe preeclampsia which was approved by Patrick after the Botshilu hospital authorisation was denied, I then was told to drive to Hospital in Akasia which when I got there I had to stay on a call again in order for the scheme to waive co-payment witch was already in distress since 8:30 only was assisted afternoon around 1:30.

We are still in distress what you have put me and my family

What is an emergency life threatening situation my unborn baby could die any minute from now having medical aid with you is more dangerous than the life threatening emergency.

Reasons for all of the whole bad treatment is that I must travel about 94km to Zamokuhle hospital in Tembisa even with life threatening emergency. When I ask is that what you want me to do no one is answering I am given runarounds.

Patrick thank you for doing a better job I really appreciate your help and sympathy ,your efforts much appreciated after the battle I had with your team and other consultants who are so cold and their knowledge on the medical scheme 0 instead was shouted at for asking TCF. I would never ask for anything unreasonable was just asking TCF .

Good people if you reside in Soshanguve take a note you do not have any hospital for Maternity care around you have to fight with your life for assistance if you don't have 25% cash with you no hospital will assist without paying co-payment.

Reason I am in so much distress is that I must get authorization again for any other treatment like with my condition Dr may do emergency caesarean what if it Is decided to be done after working hours who's going to authorise treatment? I don't have co-payment of 25%

I have a lot to ask and write about you medshield as I am writing the email I am in so much trauma which you put me through.