Bad service

Mrs Jezebel Minnie,a client of Medshield. It didn't have to come to this,but after the ordeal I suffered,I had to share my dreaded experience. So I woke on the morning of the 26th June 2022,with excruciating stomach pains. I tried to ignore the uncomfortable feeling to pass. To my dismay,that never happened. My husband took it upon himself to take me to our family GP. The Dr runs x-rays and notices some abnormalities in my stomach, which he says looks a lot like Gallbladder stones. He immediately calls up a Specialist at Garden City Hospital. I need to drop everything and rush to see the other Dr. Upon arrival,the amazing staff take me to the Emergency Rooms, where they drip me to ease my discomfort. So now I'm informed that I need to undergo an emergency OP. Medshield comes into play. Okay I call them up and explain what had transpired that morning. Cool! No,not cool at all. The woman assisting me says that due to pre existing conditions, I'm not covered for the impending OP. My head starts to spin. How do I pay this Service Provider a staggering amount of close to almost R3000 every month and this is what's unfolding. The hospital sends me home after I've started feeling a little better. But now,begs the question. How am I going to get help if my Medical Scheme refuses to pay. They take the initiative to call my previous Medical Cover to confirm if indeed I've suffered from this present condition,and they are told that, that's not the case here. My dilemma is,what if something dire had happened and I succumbed to the pain and disappointment at the hands of those I entrusted and paid my cover on time every month? My husband is already thinking of approaching family and friends for assistance. But why should he? I become livid to the point where I don't want to talk to anyone from Medshield. They've been such a letdown at such a crucial time of need. I'm hurt, angry, greatly dissapointed and disgusted at the manner which they treated me. They need to be brought to book for the emotional distress I've suffered and the anxiety that goes with everything. Till this very moment,no one has called to apologize and explain their actions and I feel people should be made aware whom they entrust their hard earned monies too. A few days later they granted me the Authorisation to get booked into Garden City Hospital for the procedure to commence. The staff at Garden City Hospital were amazing,I just can't give praise to the Company that pretends to care about their clients. Still,they had the nerve to remind me that they'll be deducting monies on the 1st of July 2022. I want someone to hold them responsible for the trauma I suffered and make it crystal clear that,such behaviour shall and will not be tolerated in the future. I'm not happy and it shall remain that way until I find a better Medical Scheme Cover, without hassles. Truly,they should be ashamed of themselves. I will leave the matter in your reputable hands and rest easy that the next client get's treated with dignity. Thank you in advance for taking the time out to read my story and pray other souls are more fortunate than myself. Kindest regards, Mrs Jezebel Minnie